Don't want to start anything

I don’t want to start anything!!

We work with a number of senior citizens and we train our staff to be a little slower and very understanding. There are many times when just the terminology can get in the way.  Case in point, got a call from a new client that was older, and his problem was that he wanted to turn off his computer. Now to better understand, this client was a nice older man with one arm.  So to be able to talk to me on the phone was a little bit of work.  He would have to grab the phone with his good hand a balance it on his shoulder and up to his ear, so he could free up his hand to use the computer.  I asked him what OS he had and of coarse he did not know.  I asked if on the bottom left corner of the screen did he see a START button.  Read more