The YCS annual Service Plan is the best way to ensure your computer runs smoothly month after month.Check-ups on each system, bimonthly, to include:
bimonthly checking and cleaning printers
running test systems on each computer
cleaning and testing hard drive for errors
testing integrity of entire network
ensuring proper print sharing
listening to each user
- most errors can be found in this manner
- also allows user to discuss use of system
Emergency Telephone Service:
majority of computer errors are phone solvable
main office number is (407)826-0810. Either myself or one of my staff should answer 24 hours a day.
in the majority of cases I will personally provide the necessary phone support. Should I be unavailable one of my associates will respond as soon as possible.
Emergency On-Site Service is available:
either myself or a qualified technician will arrive at your office within a reasonable period of time to resolve the problem. Response time is usually within a two hour period.
follow-up telephone call will be made periodically to ensure that the problem has not recurred.
annual cost $300.00 per workstation or $25 a month, which guarantees for a period of one year from signing of contract, a service rate of $75.00 per hour instead of non-contracted rate of $150.00 per hour.
this rate applies to service either by phone or on-site and is billed in one-hour increments.