The YCS annual Service Plan is the best way to ensure your computer runs smoothly month after month.Check-ups on each system, bimonthly, to include:
- bimonthly checking and cleaning printers
- running test systems on each computer
- cleaning and testing hard drive for errors
- testing integrity of entire network
- ensuring proper print sharing
- listening to each user
- most errors can be found in this manner
- also allows user to discuss use of system
Emergency Telephone Service:
- majority of computer errors are phone solvable
- main office number is (407)826-0810. Either myself or one of my staff should answer 24 hours a day.
- in the majority of cases I will personally provide the necessary phone support. Should I be unavailable one of my associates will respond as soon as possible.
Emergency On-Site Service is available:
- either myself or a qualified technician will arrive at your office within a reasonable period of time to resolve the problem. Response time is usually within a two hour period.
- follow-up telephone call will be made periodically to ensure that the problem has not recurred.
- annual cost $420.00 per workstation or $35 a month, which guarantees for a period of one year from signing of contract, a service rate of $75.00 per hour instead of non-contracted rate of $150.00 per hour.
- this rate applies to service either by phone or on-site and is billed in one-hour increments.