For those that use the Sage ACT! products you are in with a select group of contact management. Either you have sales team or run a donation business, but either way most people are using very little of this robust product. Part of the reason why is that when the product has an issue the development team wants to wait for another update to fix it. Case in point is the error listed as “Object reference not set to an instance of an object”. This error happen for a number of different reasons in a number of different versions of ACT! The issue is that it is a general error and does not do a good job of describing the problem.
I started to get the error when working with smart tasks. I wanted to have a task run after the user changed a date field. It ran fine for a few years and after an upgrade to a brand new version of ACT! wow pops up the error: “Object reference not set to an instance of an object” After three months worth of research and called ACT! and other ACT! consultants I was ready to just bang my head against a wall.
Wait there is more! I have a solution!!