I don’t want to start anything!!
We work with a number of senior citizens and we train our staff to be a little slower and very understanding. There are many times when just the terminology can get in the way. Case in point, got a call from a new client that was older, and his problem was that he wanted to turn off his computer. Now to better understand, this client was a nice older man with one arm. So to be able to talk to me on the phone was a little bit of work. He would have to grab the phone with his good hand a balance it on his shoulder and up to his ear, so he could free up his hand to use the computer. I asked him what OS he had and of coarse he did not know. I asked if on the bottom left corner of the screen did he see a START button. Read more
